Last Updated: September 2025

This privacy policy (this “Policy”) describes how The Pet Crate Co. (“we,” “our,” or “us”) collects, uses, discloses, and safeguards the personal information you provide on our website or when you communicate or interact with us, including our customer service team.

This Policy applies to The Pet Crate Co. website: http://www.thepetcrateco.shop (the “Site”), and any other services sponsored by us (collectively, the “Platforms”).

By accessing the Platforms on any device, making a purchase, or otherwise communicating with us, you agree to the terms of this Policy. If you do not agree to the terms of this Policy, please do not use the Platforms. We may modify this Policy at any time and will post the current version on the Site.

1. Collection, Use, and Disclosure of Personal Information.

The following table describes the personal information we collect and how we use and share it.

Category of Personal Information Collected	Source of Information	Purpose for Collection	Categories of Recipients
Contact Information Such as your name, postal address, email address, and telephone number.	From you, social media, or data brokers.	To communicate with you, send newsletters and promotional materials, manage promotions, provide customer support, and administer your account.	Our service providers and co-marketing partners.
Pet Information Such as your pet’s name, birthday, weight, breed, size, and allergies.	From you.	To provide you with customized products, services, and offers, and to personalize our communication with you.	Our service providers and co-marketing partners.
Subscriber Information Your customer ID, purchase history, and reasons for ending your subscription.	From you.	To validate, confirm, deliver, and track your order, handle returns, maintain purchase records, and provide you with relevant offers.	Our service providers who process, fulfill, and ship orders.
Purchase & Order Information Contact info, purchase details, order numbers, delivery details, and payment details.	From you.	To validate, confirm, deliver, and track your order, handle returns, maintain purchase records, and provide you with relevant offers.	Our service providers who process, fulfill, and ship orders.
Payment Information Name, card issuer, credit/debit card number, expiration date, CVV code, and billing address.	From you and your payment provider.	To process payments securely and ensure we are paid for your purchase.	Our service providers who process payments and are required to comply with data security standards.
Communications Emails, messages, and recorded calls to our customer service team.	From you.	To handle your requests, provide customer support, and improve our customer experience.	Our service providers who assist with customer service.
Device Information Your IP address, internet provider, operating system, browser, and device type.	From your interaction with our Platforms.	To ensure our technology works with your device, for analytics, and to protect the security of our Platforms and business.	Our service providers and third-party vendors who perform website analytics.

2. Additional Purposes for Using Personal Information

In addition to the uses above, we may use your personal information:

• To comply with applicable legal and regulatory obligations.
• To establish or defend legal claims.
• For security or the prevention, detection, or investigation of fraud or other misconduct.
• To seek advice from lawyers, auditors, and other professional advisers.

3. Cookie Policy

Like many websites, we use “cookie” technology. A cookie is a small text file placed on your computer that allows us to recognize you, enhance your shopping experience, monitor site usage, and improve our services. You can set your browser to reject cookies, but this may affect your ability to use some features of our Platforms. We may also use web beacons in our emails and on the Platforms to collect information about your visit and measure the effectiveness of our communication.

4. Security

We use commercially reasonable physical, technical, and administrative security measures to reduce the risks of loss, misuse, and unauthorized access. When you enter sensitive information (such as your credit card number), we encrypt that information using secure socket layer (SSL) technology. However, no security measure is perfect, and you remain responsible for protecting your account password and the security of information you transmit to us.

5. Children’s Policy

Our Platforms are not directed to children. In line with South Africa’s POPIA, we will never knowingly collect personal information from anyone under the age of 18 without the consent of a parent or legal guardian. Persons under 18 may use the Platforms only under the supervision of a parent or legal guardian.

6. Your Privacy Rights (South Africa – POPIA)

As a resident of South Africa, the Protection of Personal Information Act (POPIA) provides you with specific rights regarding your personal information. These include:

• The right to be notified that your personal information is being collected.
• The right to access the personal information we hold about you.
• The right to request the correction, destruction, or deletion of your personal information.
• The right to object to the processing of your personal information.
• The right to not have your personal information processed for direct marketing by means of unsolicited electronic communications.
• The right to lodge a complaint with the Information Regulator of South Africa if you believe we have not complied with the law.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will need to verify your identity before processing your request.

8. Changes to this Policy

We reserve the right to amend this Policy at any time. We will post all changes on this Site, and we encourage you to review this Policy periodically.

9. Contact Us

If you have any questions about this Policy or how we handle your information, please contact us at:

The Pet Crate Co. Potchefstroom, North West
South Africa
E-mail: thepetcrateco2025@gmail.com